Manager - Contracts Management

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, -embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections.

About the role

The Manager – Contracts Management is responsible for overseeing the complete contract-to-invoice lifecycle for global SaaS agreements, ensuring compliance with company policies, revenue recognition standards, service provisioning and legal requirements. In addition to managing contract implementation, this role also leads the invoicing function to guaranteeing billing accuracy, timeliness, and alignment with client-specific requirements. The role also serves as Finance POC for cross-functional projects, participating in project scoping, success definition, and UAT closure. By managing upstream contracts and downstream invoicing together, this position ensures seamless revenue flow, risk mitigation, and transparent reporting.

What You Will Be Doing

• Contract Lifecycle Management
• Lead the team responsible for implementing contracts.
• Ensure contracts comply with finance policies, revenue recognition rules, service provision and audit requirements.
• Manage centralized repository and maintain version control.
  • Financial & Compliance Oversight
  • Validate billing frequency, payment terms, taxation, and revenue allocation in contracts.
  • Ensure compliance with audit, revenue recognition, and financial reporting standards.
    • Invoicing & Billing Management
    • Lead the invoicing team to ensure timely, accurate, and compliant customer billing.
    • Align invoicing practices with contract terms, purchase orders (POs), payment schedules, and customer-specific requirements.
    • Reduce billing errors and disputes through process controls and automation.
    • Partner with Sales, RevOps, and other teams to resolve invoicing discrepancies quickly.
    • Ensure proper tax handling (GST, VAT, etc.) and alignment with regional finance regulations.
      • Cross-Functional Collaboration
      • Act as a liaison between Finance, Sales, Legal, and RevOps for seamless contract-to-cash execution.
      • Collaborate with RevOps and IT to integrate contract and invoicing processes into Salesforce/ERP.
        • Project Involvement (Finance POC)
        • Represent Finance in cross-functional projects impacting order-to-cash, revenue recognition, or reporting.
        • Participate in scoping, define finance-related success measures, and identify risks/impacts.
        • Champion automation and AI-enabled improvements for contract and invoicing efficiency.
          • Process Excellence & Automation
          • Drive improvements in contract and invoicing workflows to shorten cycle times and reduce errors.
          • Leverage CLM tools, ERP integrations, and Salesforce automation for visibility and scalability.
          • Implement AI-based contract risk detection and billing reconciliation for improved compliance.
            • Team Leadership
            • Manage and mentor both Contracts and Invoicing teams, building high accuracy and compliance standards.
            • Define KPIs such as contract turnaround time, invoice accuracy, dispute rate, compliance score, and UAT effectiveness.
            • Foster a culture of accountability, precision, and cross-functional partnership.

What You Will Need for this Position

• Bachelor's degree in finance, Accounting, or Business; MBA is a plus.
• 10–14 years of experience in Finance, Contracts Management, Invoicing, or Revenue Assurance in SaaS/B2B.
• 2–3 years of experience leading contracts/invoicing/finance operations teams.
• Prior exposure to cross-functional project delivery and system implementations is a plus.
• Strong understanding of SaaS contracts, invoicing workflows, revenue recognition, and compliance frameworks.
• Hands-on expertise in Salesforce CRM, CLM systems, and ERP/Finance platforms (Oracle, SAP, etc.).
• Proficiency in UAT/project management tools (e.g., JIRA, Agile).
• Strong analytical, communication, and stakeholder management skills.

Key Success Metrics

• Contract accuracy & compliance rate
• Invoice accuracy & on-time delivery rate
• Reduction in billing disputes and revenue leakage
• UAT/project closure success rate
• Stakeholder satisfaction (Sales, Legal, Finance, Project Teams)
• Team productivity and engagement

Why This Role Matters

By owning both contracts and invoicing, this role ensures that revenue integrity is protected from the contract stage through to cash realization. It reduces risk, drives compliance, and enhances customer trust by delivering accurate, timely invoices aligned with contractual terms. Additionally, by leading Finance involvement in cross-functional projects, the role strengthens automation, transparency, and scalability — enabling the company's financial operations to support rapid SaaS growth.