
Junior Technical Software Specialist
1 week ago
CloudLabs is a transformative partner for business acceleration, application development, and managed services. Our team of 200+ experienced specialists offers exceptional IT and business consulting services at a competitive price.
This role provides an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.
As a Junior Technical Support Engineer, you will be responsible for providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python.
Key Responsibilities- Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience working with REST APIs, and tools like Postman.
- Exposure to Linux/Unix environments and command-line tools.
- Understanding of secure coding practices and security-first design.
- Experience with ticketing systems like Service Now, Jira.
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