Technical Farming Solutions Specialist

5 days ago

Bengaluru, Karnataka, India beBeeDigitalFarming Full time

We are seeking a highly skilled Digital Farming Expert to join our team. As a Digital Farming Expert, you will be responsible for assisting customers and dealers in the adoption and troubleshooting of AGCO Digital Farming Products.

About this role

This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and the ability to work independently. You will be part of a global team that works closely together to drive business deliverables.

  • You will assist customers and dealers in adopting and troubleshooting AGCO Digital Farming Products.
  • You will be responsible for increasing the adoption of AGCO's Digital Products.
  • You will collaborate with Product Health Team and Product Development Team to identify top field issues affecting customers and drive them to resolution.
  • You will develop and maintain knowledge management to assist other specialists in quick problem resolution.
  • You will participate in Global Issue Resolution Meetings to update AGCO dealers and field staff on current product problems and provide valuable input on emerging issues that customers may face.
Key responsibilities
  • Act as Subject Matter Expert for Digital Farming Products.
  • Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
  • Work during assigned working hours (business hours and/or afterhours).
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Engineering or related field.
  • Minimum 5-8 years of experience supporting customers in B2B2C format.
  • Experience and working knowledge of Global Farming Practices and Agronomy.
  • Agile Product Owner Certification from certified body.
  • 2+ years of experience working with JIRA and/or Azure DevOps.
  • Ability to negotiate and work with diverse cross-functional teams to drive business deliverables.
  • Excellent communication skills (both written and verbal) English.
Preferred qualifications
  • Experience supporting offshore customers.
  • Experience working in heavy machinery segment Auto, On and Off Highway Machinery.
  • Experience working in Agriculture Industry.

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