Technical Service Specialist, Digital Farming Solutions

24 hours ago

Bengaluru, Karnataka, India Agco Corporation Full time
Job Description

- The Technical Service Specialist is responsible for the adoption and assistance of AGCO Digital Farming Solutions to AGCO customers and dealers, which includes assisting the user with any technical or operational queries related to the AGCO Digital Farming Products, which includes (but not limited to) Task Management, Data Management, Field Management Solutions
- The Specialist will be the expert of the Digital Farming Products and will be responsible for increasing adoption of AGCOs Digital Products
- Responsibilities include trouble-shooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, dealer training (as required)
- The specialist The Specialist is expected to be a recognized product expert on their assigned product(s)
- Job Responsibilities
- Primary responsibilities & accountabilities (not all inclusive) are listed as follows:
- Act as The Subject Matter Expert for Digital Farming Products
- Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries
- Work during assigned working hours (business hours and/or afterhours)
- Collaborate with Product Health Team and Product Development Team to identify top field issues affecting customers to drive them to resolution
- Assist back-office team in solving complex customer problems by engaging cross functional AGCO teams
- Develop and maintain knowledge management to assist other specialist in quick problem resolution
- Participate in Global Issue Resolution Meetings to update AGCO dealers and field staff on current product problems and provide valuable input on emerging issues that customers may face
- Participate in pilot projects to support new product launches
- On certain occasions, perform site visits, occasional dealer and customer visits, as project requires
- Drive NPS (Net Promoter Score) survey feedback findings to resolution to ensure that negative customer feedback is addressed
- Minimum Qualifications
- Bachelors degree in Engineering
- Must have 5 to 8 years of experience supporting customers in B2B2C format
- Must have experience and working knowledge of Global Farming Practices and Agronomy
- Agile Product Owner Certification from certified body
- 2+ years of experience working with JIRA and/or Azur DevOps
- Ability to negotiate and work with diverse cross functional teams to drive business deliverables
- Excellent communication skills (both written and verbal) English
- Preferred Qualifications
- Experience supporting Offshore customers
- Experience working in heavy machinery segment Auto, On and Off Highway Machinery
- Experience working in Agriculture Industry
- People Management None
- People Management Scope of Impact None
- Project Management Yes
- Project Management Scope of Impact Global
- Process Management Yes
- Process Management Scope of Impact Global
- Budget P&L Responsibility None
- Span of Strategic Direction AGCO
- Problem Solving Skills Needed
- Complex
- Critical
- KPIs Product Launch Readiness, Time to Respond, Time to Resolve
- Travel Required
- Yes

  • Technical Service Specialist, Digital Farming Solutions

    4 weeks ago

    Bengaluru, Karnataka, India AGCO Full time

    Do you want to help solve the world s most pressing challenges Feeding the world s growing population and slowing climate change are two of the world s greatest challenges AGCO is a part of the solution Join us to make your contribution AGCO is looking to hire candidates for the position of Technical Service Specialist Digital Farming Solutions The...

  • Digital Farming Solutions Professional

    14 hours ago

    Bengaluru, Karnataka, India beBeeDigitalFarming Full time ₹ 18,00,000 - ₹ 25,12,000

    Job OpportunityWe are seeking a skilled professional to fill the role of Digital Farming Solutions Specialist.This position involves providing technical assistance to customers and dealers in adopting and troubleshooting AGCO Digital Farming Solutions. Key areas of focus include:Acting as Subject Matter Expert for Digital Farming ProductsSupporting customers...

  • Farm Production Supervisor

    4 weeks ago

    Bengaluru, Karnataka, India AgResearch Labs Full time

    Job DescriptionAbout the Role: Farm SupervisorBe on the frontline of Indias clean food revolution. You&aposll operate one of the countrys most advanced aeroponic farmsgrowing safe, zero-pesticide vegetables with high impact and precision.Who We Are & Why Join ARLAt AgResearch Labs, were reimagining how India grows foodbecause clean, safe, nutritious food...

  • Technical Solutions Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeEngineering Full time ₹ 20,00,000 - ₹ 25,00,000

    Technical Solutions SpecialistWe are seeking a Technical Solutions Specialist to assist with end-to-end engineering services.Main ResponsibilitiesDevelop technical solutions that solve problems and achieve business objectives.Contribute to team discussions and provide solutions to work-related problems.Stay updated with industry trends and best practices...

  • Digital Solutions Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeDeveloper Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Digital Solutions SpecialistWe are seeking an experienced Digital Solutions Specialist to lead the development of cutting-edge applications that meet business requirements.About the Role:Design, build, and configure applications to optimize business processes.Collaborate with team members to develop innovative solutions that drive results.Ensure...

  • Digital and Service Specialist

    3 weeks ago

    Bengaluru, Karnataka, India ABB Full time

    Digital and Service SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a...

  • Growth Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Sumeru Digital Solutions Full time

    Company Description Sumeru Digital Solutions is a forward-thinking software start-up located in Bangalore, India, at the forefront of Web 3.0 ecosystem development.We specialize in diverse services including software development, 3 D animations, game development, training, education, and consultancy.Our expertise spans Full Stack Development, Metaverse,...

  • Growth Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Sumeru Digital Solutions Full time

    Job DescriptionCompany DescriptionSumeru Digital Solutions is a forward-thinking software start-up located in Bangalore, India, at the forefront of Web 3.0 ecosystem development. We specialize in diverse services including software development, 3D animations, game development, training, education, and consultancy. Our expertise spans Full Stack Development,...

  • Growth Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Sumeru Digital Solutions Full time

    Company DescriptionSumeru Digital Solutions is a forward-thinking software start-up located in Bangalore, India, at the forefront of Web 3.0 ecosystem development. We specialize in diverse services including software development, 3D animations, game development, training, education, and consultancy. Our expertise spans Full Stack Development, Metaverse,...

  • Growth Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Sumeru Digital Solutions Full time

    Company Description Sumeru Digital Solutions is a forward-thinking software start-up located in Bangalore, India, at the forefront of Web 3.0 ecosystem development. We specialize in diverse services including software development, 3D animations, game development, training, education, and consultancy. Our expertise spans Full Stack Development, Metaverse,...