Technical Service Specialist Ii

Do you want to help solve the world s most pressing challenges Feeding the world s growing population and slowing climate change are two of the world s greatest challenges AGCO is a part of the solution Join us to make your contribution AGCO is looking to hire candidates for the position of Technical Service Specialist II Precision Farming The Technical Service Specialist II is responsible for the dissemination of accurate and prompt service direction to dealer distributor and or field service inquiries via telephone and the web for assigned AGCO products Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service web communication service publications dealer service training supplemental assistance only and warranty claim review supplemental assistance only The Specialist is expected to be a recognized service expert on their assigned product s Your Impact Responsible for processing inquiries related to product failure diagnostics performance reliability product features service administration product training and warranty Structure responses in Salesforce consistent with defined standards governing case content quality and structure with sensitivity to cost of machine repairs to AGCO warranty dealer and customers Responses will be tailored to include complete information as they are also available for future reference by other Specialists Become a technical expert on assigned products through answering technical inquiries creating Knowledge communication with Product Performance Level 3 production plant visits engineering center visits and occasional visits to dealers customers and trade shows The sophisticated designs of AGCO equipment requires all Specialists to have a thorough expert-level understanding of Precision Agriculture Farming systems aftermarket and embedded in machine software Use existing tools Tech Connect Contact Management System Knowledge Technical Publications etc to research technical solutions when said solutions are known Otherwise work with Team Leader and or Product Performance Team on issues where technical solution is not known Ensure all contacts are recorded in web based systems for future consumption by other Specialists Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance reliability quality and customer satisfaction Stay current with new technologies in the industry associated with assigned products Your Experience and Qualifications Bachelors degree in Engineering Must have machine electronics background Must have at least 5 years of experience working with machine embedded software Excellent negotiation and influencing skills Excellent communication skills - both written and verbal Your Benefits GLOBAL DIVERSITY - Diversity means many things to us different brands cultures nationalities genders generations - even variety in our roles You make us unique ENTERPRISING SPIRIT- Every role adds value We re committed to helping you develop and grow to realize your potential POSITIVE IMPACT - Make it personal and help us feed the world INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option We value inclusion and recognize the innovation a diverse workforce delivers to our farmers Through our recruitment efforts we are committed to building a team that includes a variety of experiences backgrounds cultures and perspectives Join us as we bring agriculture into the future and apply now Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities duties responsibilities or benefits and may change at any time with or without notice AGCO is proud to be an Equal Opportunity Employer