IT Service Desk Specialist

4 weeks ago

Bengaluru, Karnataka, India eJAmerica Full time

Immediate Joiners Only

Location -Bangalore

US Time shift

  • 3 – 4 years' experience In customer service or a help desk environment; interest in IT field a plus.
  • Handle Tier 1 help desk escalations through the company's internal ticketing system.
  • Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
  • Perform basic windows administration such as password resets and file and folder administration.
  • Basic internet connection troubleshooting.
  • Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
  • Follow up on outstanding requests and ensure timely resolution.
  • Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
  • Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
  • Follow the established standards for documenting tickets, configurations, and standard operating procedures
  • Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
  • Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.

  • Service Desk Engineer

    7 days ago

    Bengaluru, Karnataka, India IT Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description :3 8 years' experience in customer ServiceDesk or Help Desk environment. Handle Tier 1 help desk escalations through the company's internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications. Perform basic windows...

  • IT Service Desk Specialist

    4 weeks ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Immediate to 15 days Joiners OnlyLocation -BangaloreUS Time shiftKey Responsibilities:Manage Tier 1 help desk tickets through the company's internal ticketing system.Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools.Perform basic Windows administration tasks, including...

  • IT Service Desk Specialist

    6 days ago

    Bengaluru, Karnataka, India eJAmerica Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Immediate to 15 days Joiners OnlyLocation -BangaloreUS Time shiftKey Responsibilities:Manage Tier 1 help desk tickets through the company's internal ticketing system.Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools.Perform basic Windows administration tasks, including...

  • IT Service Desk Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Molecular Connections Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us:At Molecular Connections, we believe in "Connecting brilliant minds, for building the future of scientific intelligence. Founded more than two decades ago, Molecular Connections is the leading AI-ML led data science organization accelerating digital transformation of Scientific Scholarly Publishing, STEM (science, technology, engineering and...

  • Service Desk Engineer

    6 days ago

    Bengaluru, Karnataka, India Akana Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Immediate to 30 days Joiners OnlyLocation -BangaloreUS Time shiftMandatory: International Voice Support experience3 4 years experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the companys internal ticketing system.Troubleshoot common IT problems and have a thorough working...

  • Service Desk Agent

    6 days ago

    Bengaluru, Karnataka, India A&O IT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    6 month fixed term contract working UK office hoursAs Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of...

  • Service Desk Specialist

    3 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time

    Job Description: We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for...

  • IT Service Desk Team Lead

    4 days ago

    Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...

  • Service Desk Coordinator

    7 days ago

    Bengaluru, Karnataka, India Qualitest Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    100% Work from OfficeJob Description: Service Desk Coordinator will coordinate the Service Desk activities and tasks, being responsible for coordinating consistent response, communication and delivery of Service Desk-based activities. In this role, some of the key responsibilities will be to:•Open and review Service Desk Calls; ensuring the customer...

  • Service Desk Agent

    4 weeks ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Opening: Service Desk Agent Location: Bangalore | Experience: 0–2 Years Company: Mphasis"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline." Job SummaryAre you a strong communicator with a knack for IT support? Mphasis is hiring a Service Desk Agent to be the first point of contact for...