Senior Voice Process Leader

Job Title: Enterprise Voice Solutions ExpertAbout the Role:We are seeking a highly skilled Enterprise Voice Solutions Expert to join our team.Key Responsibilities:Supporting experience on Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC and troubleshooting expertise.MACD creation knowledge in Cisco UCCE & IPT...

Job Title:Process Management ExecutiveKey Responsibilities:Lead a team of supervisors, team leaders and agents to meet performance key performance indicators (KPIs) and service level agreements (SLAs).Monitor call quality, customer satisfaction and agent productivity.Implement strategies to enhance first-call resolution (FCR) and reduce average handling time...

About our organizationWe're a global leader in Business Process Management (BPM) and digital transformation, trusted by leading brands across various sectors.Our AI Consulting practice drives measurable business outcomes through pragmatic, scalable AI adoption, rooted in operational reality and geared to deliver value at scale.Role Overview:We seek a...

Senior Process Leader OpportunityWe are seeking an experienced Senior Process Leader to join our team. As a seasoned Chemical Engineer with 18-20 years of experience in leading process teams, you will be responsible for carrying out basic and detailed engineering work, including process calculations, equipment data sheet preparation, and design reviews.Key...

Senior Image Processing LeadWe are seeking an experienced and motivated leader to drive cutting-edge image processing projects from concept to deployment.Lead a multidisciplinary team of researchers and engineers in developing innovative image processing solutions.Define project goals, timelines, and deliverables, ensuring alignment with organizational...

Branch Leader RoleWe are seeking an experienced Branch Leader to oversee the operations of our financial services branch.This is a senior leadership role requiring significant experience in equity trading, team management, and business development.The successful candidate will have a strong understanding of the financial services industry, excellent...

Hiring for a skilled Customer Experience Associate in an international voice process.Requirements- 1-5 years of experience in International Voice Process or customer service- Excellent English communication skills- Ability to work in rotational shifts, including UK and US shiftsThe ideal candidate will have strong problem-solving skills, excellent...

Regional Finance Leadership RoleWe are seeking an experienced finance leader to take on the role of Regional Head of Finance. This position is critical in leading regional financial reporting and closing, financial planning and cash flow management, while also providing strategic financial insights to the regional management team, tax, treasury, and...

Lead Commercial and Financial OperationsA passionate leader seeking autonomy is required to manage our commercial, accounting, and finance operations.The ideal candidate will thrive in a fast-paced environment, be sharp and on their game every day, and be dedicated to creating great accounting standards with customer relationships.We're looking for someone...

**About the Role:**We are seeking a seasoned leader to oversee end-to-end delivery across a portfolio of projects within the Banking and Finance sector.The ideal candidate will bring strong background in management consulting, presales, and stakeholder management, along with proven experience in delivering complex solutions to Banking and Finance clients.Key...