Customer Service Lead
2 weeks ago
Company Overview
Gamut HR Solutions is a prominent player in the HR consulting landscape, dedicated to connecting individuals with tailored job opportunities. Our team of experts offers personalized career guidance and support, fostering a positive and inclusive work environment.
About the Role
We are seeking a highly motivated and experienced Senior Customer Support professional to join our team. As a Senior Customer Support specialist, you will be responsible for delivering exceptional customer experiences by providing timely and accurate resolutions to customer inquiries and issues.
Key Responsibilities
- Respond promptly to customer inquiries, ensuring seamless communication and resolution
- Maintain a high level of product knowledge to effectively address customer concerns and provide solutions
- Collaborate with internal teams to ensure customer satisfaction and overall business success
- Identify and escalate priority issues and trends to relevant departments, driving process improvements
- Contribute to the development and implementation of customer support processes and procedures, enhancing efficiency and effectiveness
Requirements
- Minimum 4-6 years of experience in a customer support role, with a strong background in resolving complex customer issues
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving and decision-making abilities, with a focus on delivering timely and effective solutions
- Ability to multitask and prioritize tasks effectively, managing multiple customer interactions simultaneously
- Good knowledge of customer support software and tools, with the ability to adapt to new technologies and systems
What We Offer
- A competitive salary of ₹15,00,000 - ₹25,00,000 per annum, based on experience
- A dynamic and supportive work environment, with opportunities for growth and professional development
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- The chance to work with a leading HR consulting firm, making a meaningful impact in the lives of individuals and businesses
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