Workforce Optimization Specialist

2 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time
About Etraveli Group

Etraveli Group is a leading global company specializing in tech solutions and fulfillment capabilities for online flight sales. We strive to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to trip completion. Our consumer online travel agency brands include Mytrip, GoToGate & Flight Network, and we serve Booking.com with flights.

We have established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day, we aim to make the world smaller for our customers and bigger for our people. Our diverse team of over 2500 passionate professionals makes us the industry's tech wonder and the best in the world at what we do.

Key Responsibilities

This role involves reviewing forecasts and publishing scheduling-related activities end-to-end. You will be responsible for:

  • Scheduling efficiency
  • Timeliness of schedule release
  • Coordinating with Operations for leave planner and scheduling inputs
  • Analytics and data mining
  • Generating suitable work patterns and shift activities
  • Generating schedules and tracking scheduling efficiency
Requirements

To excel in this position, you will need:

  • Minimum 3 years of experience in Workforce Management (WFM)
  • Minimum 1.5 years as a scheduler
  • Experience of scheduling on Genesys Purecloud
  • Strong analytical skills and business acumen
  • Excellent written and verbal communication skills
  • Strong interpersonal skills for cross-geographic interaction
  • Proficiency in using MS Office applications (MS-word, Excel) & Google Sheets
Estimated Salary Range

The estimated salary range for this position is $80,000 - $110,000 per year, depending on location and experience.

This estimate is based on national averages and may vary based on local market conditions.



  • Mumbai, Maharashtra, India Etraveli Group Full time

    Etraveli Group is a leading tech solutions and fulfillment capabilities provider for online sales of flights, connecting millions of travelers across the globe. The company holds consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serves Booking.com with flights.As a global organization with offices in Sweden (HQ), Canada, Greece,...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    About the RoleWe are seeking a skilled Workforce Management (WFM) Specialist to join our Access Healthcare Services team in Mumbai, India. As a WFM Specialist, you will play a vital role in ensuring that our workforce is optimized to meet our organizational goals.Key ResponsibilitiesDevelop and implement forecasting models to predict call volumes, customer...


  • Mumbai, Maharashtra, India Marsh McLennan Full time

    About the OpportunityWe are looking for a Workforce Development Specialist to join our Career Consulting team at Mercer. As a key member of our team, you will support project delivery across Talent and M&A solution areas and contribute to business development through participation in requirements understanding meetings and developing proposals to drive...


  • Mumbai, Maharashtra, India Etraveli Group Full time

    Etraveli Group is a leading company in the tech solutions and fulfillment capabilities for online sales of flights. Our goal is to simplify complexity by connecting millions of flights and travelers across the globe, from search and selection to trip planning and beyond.We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...


  • Mumbai, Maharashtra, India RMV Workforce LLP Full time

    Job OverviewWe are seeking a highly skilled Chief Network Infrastructure Specialist to join our team at RMV Workforce LLP. This is a fantastic opportunity for experienced professionals to lead the design, implementation, and management of our network infrastructure.About YouWe require an individual with a strong background in network administration,...


  • Navi Mumbai, Maharashtra, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our company's mission is to help clients represent, protect, and grow their brands in the competitive market.We have a global presence with approximately 45,000 employees across twenty-three locations in twelve...


  • Mumbai, Maharashtra, India RMV Workforce LLP Full time

    Job SummaryRMV Workforce LLP is seeking an experienced Chief Network Infrastructure Specialist to join our team. This is a critical role that requires strong technical expertise and leadership skills.About the RoleThe successful candidate will be responsible for planning, configuring, and deploying network systems, including routers, switches, firewalls, and...


  • Mumbai, Maharashtra, India LTIMindtree Full time

    **Job Overview**We are seeking a highly skilled Technical Support Specialist to join our team at LTIMindtree, providing expert support for Kronos Workforce Management solutions.About the RoleThis is an exciting opportunity to work with a leading organization in the industry, supporting the implementation and maintenance of Kronos Workforce Central...


  • Navi Mumbai, Maharashtra, India Jio Full time

    We are seeking an experienced Workforce Management Strategist to join our team at Reliance Jio in Ghansoli, Navi Mumbai.As a key member of our workforce management team, you will be responsible for developing and implementing strategies to optimize our workforce planning, scheduling, and forecasting processes.The ideal candidate will have a minimum of 12-16...


  • Mumbai, Maharashtra, India OIL FIELD INSTRUMENTATION Full time

    At OIL FIELD INSTRUMENTATION, we are seeking a highly skilled Drilling Optimization Specialist to join our team. This is an exciting opportunity for a motivated and experienced professional to leverage their expertise in real-time monitoring and analysis of drilling data.About the RoleThe successful candidate will have previous experience as a RTOC...


  • Mumbai, Maharashtra, India Rooftop Full time

    Role OverviewWe are seeking a highly skilled Content Optimization Specialist to join our team at Rooftop, located in the Kolkata metropolitan area.Job Description:As a Content Optimization Specialist, you will conduct keyword research and perform SEO audits to implement on-page SEO strategies. You will also build quality backlinks and analyze web analytics...


  • Mumbai, Maharashtra, India Alluremedspa Full time

    We are seeking a creative and experienced Content Optimization Specialist to join our team at Alluremedspa. This role involves optimizing the content on our website based on analytics and keyword research.The ideal candidate will be responsible for researching advertising and website layout trends that generate more page traffic. To succeed in this position,...


  • Mumbai, Maharashtra, India RMV Workforce LLP Full time

    About the RoleWe are seeking an experienced Network Administrator to join our team at RMV Workforce LLP. As a Network Administrator, you will be responsible for designing, implementing, and managing our network infrastructure.


  • Mumbai, Maharashtra, India EPIC WORKFORCE SERVICES LLP Full time

    About EPIC WORKFORCE SERVICES LLPWe are a dynamic company that provides top-notch workforce solutions. Our team is passionate about delivering exceptional results and building long-lasting relationships with our clients.


  • Mumbai, Maharashtra, India Insidea Full time

    About the RoleWe are seeking an SEO Specialist to optimize and improve our online presence. As a key member of our team, you will implement strategies to increase organic search rankings, drive traffic to our websites, and enhance overall visibility in search engine results.


  • Mumbai, Maharashtra, India Puretech Digital Full time

    Puretech Digital is seeking a talented SEO Optimization Specialist to join our team. As an SEO Optimization Specialist, you will be responsible for creating accurate keyword lists, organizing content themes effectively, and conducting independent keyword research.The ideal candidate will have a strong background in SEO, excellent analytical skills, and the...


  • Mumbai, Maharashtra, India Larsen & Toubro Full time

    Job DescriptionWe are seeking a highly skilled Chemical Process Optimization Specialist to join our team at Larsen & Toubro. The ideal candidate will be responsible for designing and optimizing chemical processes and equipment, ensuring their safety, efficiency, and sustainability.Key Responsibilities:Conduct feasibility studies to identify opportunities for...


  • Mumbai, Maharashtra, India Lenovo Full time

    Job Description:We are seeking an experienced IT consultant to join our team at Lenovo. As an IT Optimization Specialist, you will work closely with clients to analyze their technology systems and identify areas for improvement.Your Responsibilities:Analyze client technological requirements and provide tailored advice to meet those needs.Identify potential...


  • Mumbai, Maharashtra, India Puretech Digital Full time

    Job Title: Digital Media Optimization SpecialistLocation: Flexible (Remote Work Available)Salary: $80,000 - $110,000 per annumAbout the Role:We are seeking an experienced Digital Media Optimization Specialist to join our team at Puretech Digital. As a key member of our marketing team, you will play a crucial role in optimizing and managing digital...


  • Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    At Vodafone Idea Limited, we are committed to delivering exceptional customer experiences and contributing to a truly 'Digital India'. As a Network Optimization and Maintenance Specialist, you will play a vital role in ensuring the quality of our network services.