Workforce Management Strategist

3 days ago


Navi Mumbai, Maharashtra, India Jio Full time

We are seeking an experienced Workforce Management Strategist to join our team at Reliance Jio in Ghansoli, Navi Mumbai.

As a key member of our workforce management team, you will be responsible for developing and implementing strategies to optimize our workforce planning, scheduling, and forecasting processes.

The ideal candidate will have a minimum of 12-16 years of experience in workforce management, with a strong background in managing large teams and optimizing resource allocation.

You will be responsible for analyzing forecasted call volumes, average handling time, and shrinkage to calculate the required headcount figures. This involves reviewing forecasting accuracy and developing processes to improve it, ensuring that headcount requirements are optimized to reduce costs while balancing operational delivery.

In addition, you will analyze schedules produced by Workforce Schedulers/Administrators and make recommendations for improvement, including impact on budget. You will also ensure that necessary processes are designed, improved, and implemented to optimize forecasting and schedule accuracy.

Your role will involve coaching and managing a team to ensure the quality of WFM delivery meets the required standard. You will communicate information in a timely, accurate, and easy-to-understand manner to all team members and ensure the application of necessary policies and procedures as and when necessary.

You will also develop and distribute all operational reports required by internal and external stakeholders and attend operational meetings with colleagues to agree workforce management standards and reporting processes.

This is an excellent opportunity to join a dynamic team and contribute to the success of Reliance Jio's workforce management function. We offer a competitive salary package, commensurate with your experience and qualifications.



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