Customer Care Ambassador

13 hours ago

Bengaluru, Karnataka, India beBeeCare Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary

We are seeking a skilled Senior Associate to join our Customer Care team.

  • Key Responsibilities:

  • Customer Support: Provide timely and effective support to customers through various channels (phone, email, chat, etc.) to address inquiries, resolve issues, and provide assistance.

  • Supervision: Lead and mentor junior customer care associates to ensure they meet performance and quality standards.

  • Issue Resolution: Handle complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction.

  • Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed.

  • Product Knowledge: Maintain a deep understanding of products, services, and processes to address customer queries effectively.

  • Data Entry: Accurately record customer interactions, inquiries, and resolutions in the CRM system.

  • Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary.

  • Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements.

  • Compliance: Ensure customer interactions adhere to company policies, procedures, and legal and regulatory guidelines.

  • Training: Stay updated on product or service changes and attend training sessions to improve customer service skills.

  • Reporting: Generate reports on customer care performance and share insights with senior management.

Requirements

  • Education:

    • A high school diploma or equivalent is typically required.
    • Some positions may prefer a bachelor's degree or relevant vocational training.

  • Skills and Qualifications:

    • Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations.
    • Several years of experience in a customer service role, demonstrating progressively increasing responsibilities.
    • Leadership and supervisory skills to guide and mentor junior associates.
    • Effective verbal and written communication skills for interacting with customers, colleagues, and senior management.

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