
Customer Service Leadership Opportunity
2 days ago
Team Lead
,Description:We are seeking a skilled Team Lead to oversee the success of our customer service team. As a key member of our operations team, you will be responsible for leading a group of 15-20 customer service associates and motivating them to achieve their Key Performance Indicators (KPIs).
The ideal candidate will have at least 3 years of supervisory experience, preferably in US BFSI Email, and excellent knowledge of G-suite. They will also possess strong communication skills, with the ability to effectively interact with the quality team to seek feedback on the team's performance and quality scores.
,Required Skills and Qualifications:- At least 3 years of supervisory experience, preferably in US BFSI Email
- Excellent knowledge of G-suite
- Fluent English is a must
This role offers opportunities for professional growth and development, as well as a dynamic and supportive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
,Disclaimer:Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.
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