Ambassador of Patient Experience

5 days ago

Hyderabad Bengaluru Chennai, India beBeeHospitality Full time ₹ 2,50,000 - ₹ 4,50,000
Guest Service Representative Opportunity

The ideal candidate will be the first point of contact for our Guests, patients and visitors, ensuring a seamless and positive experience from the moment they arrive.


Key Responsibilities:
  • Front Desk Management: Greet and welcome patients, visitors, and guests with a warm and professional demeanor. Manage the reception area, ensuring it is tidy, organized, and presentable at all times.
  • Patient & Guest Relations: Serve as the primary Guest Relations Executive, addressing patient inquiries, concerns, and feedback promptly and empathetically. Provide a high level of customer service to enhance patient satisfaction.
  • Appointment & Scheduling: Manage the scheduling of patient appointments, registrations, and check-ins/check-outs efficiently. Coordinate with various departments and doctors to ensure smooth patient flow.
  • Administrative Tasks: Handle incoming and outgoing calls, correspondence, and emails. Maintain accurate patient records, billing details, and insurance information in the hospital's database.
  • Billing & Payments: Assist with billing and payment collection, including processing invoices and handling insurance claims.
  • Coordination: Coordinate with other hospital staff and departments to ensure seamless communication and a well-coordinated patient care journey.
Essential Skills & Qualifications:
  • Experience: Proven work experience as a Front Office Executive, Receptionist, or a similar role is essential. Candidates with a strong background in the healthcare industry will be highly preferred. A minimum of 2-3 years of experience is required.
  • Knowledge: A proper and thorough knowledge of receptionist and front-office activities is a must. This includes appointment scheduling, patient registration, billing, and record-keeping procedures.
  • Communication: Excellent verbal and written communication skills in English are crucial for effective interaction with patients and staff.
  • Technical Proficiency: Must be proficient in computer applications, including MS Office Suite, and be familiar with hospital management systems or electronic health records (EHR) software.
  • Personal Attributes: The candidate should be professional, empathetic, and possess strong organizational and multitasking abilities. A calm and composed demeanor is essential to handle high-pressure situations and patient concerns effectively.
  • Education: A Bachelor's degree in a relevant field like Hospitality Management or Business Administration is preferred.
  • Languages Known: Native Language (Mandatory), English.

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