
Patient Experience Coordinator
1 day ago
Front Office Executive Role Overview:
A front office executive plays a vital role in ensuring an exceptional patient experience and facilitating seamless hospital operations.
Key Responsibilities:
- Greet and assist patients, providing information about hospital services
- Facilitate navigation to respective floors, service rooms, and consultants' offices
- Coordinate appointment scheduling for services and consultations
- Process patient registrations and handle billing and payment collection
- Manage refunds, cancellations, and rescheduling of appointments
- Maintain accurate leave records and provide information on locum staff arrangements
- Notify patients of pre-investigation procedures
Functional Area:
This position is ideal for individuals who excel at delivering outstanding customer service and thrive in a fast-paced healthcare environment.
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