ITSM Workflow Specialist

3 days ago

Nagpur, Maharashtra, India beBeeServicenow Full time ₹ 2,50,00,000 - ₹ 2,80,00,000

ServiceNow Developer Needed for Complex IT Operations

We are seeking a skilled ServiceNow developer to take on a challenging role in our organization. The successful candidate will be responsible for designing, implementing, and optimizing Incident, Problem, Change, and Service Request Management workflows to meet business requirements.

  • Develop and refine Incident, Problem, Change, and Service Request Management workflows to ensure alignment with business objectives.
  • Configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to guarantee reliable CI identification and population.
  • Enhance Discovery probes and patterns to support complex infrastructure and cloud environments.
  • Continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.
  • Customize form layouts, fields, and user interfaces to promote data consistency and usability across modules.
  • Tailor and extend CAB Workbench functionality to support automated workflows and board operations.
  • Develop and maintain robust REST/SOAP API integrations with external systems.
  • Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.
  • Customize the Employee Center portal to enhance branding, content delivery, and user engagement.
  • Design and publish reports and dashboards to support performance tracking and operational transparency.
  • Troubleshoot platform issues using advanced scripting skills and resolve defects promptly.
  • Collaborate with product owners and stakeholders to analyze business needs and deliver scalable, maintainable solutions.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or related field, and relevant ServiceNow training in ITSM, Discovery, and scripting modules. A minimum of 3 years of hands-on experience in ServiceNow development is required, as well as a proven track record with ServiceNow ITSM modules and Discovery implementation.

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