Senior Technical Solutions Developer

3 days ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

As a ServiceNow ITSM developer, you will collaborate with business stakeholders to analyze and review detailed business and technical requirements. You will design, implement, and integrate technical solutions using the ServiceNow platform.

Key Responsibilities
  • You will develop, test, configure, and integrate modules from ServiceNow, focusing on ITSM modules such as Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, and CSDM.
  • Capture requirements from business stakeholders through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery within agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage ongoing tasks.
  • Provide value-based assessments and workshops to maximize business results from ServiceNow software.
Required Skills and Qualifications
  • At least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ITSM modules, Portal, front-end.
  • Hands-on experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • A deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications and data sources.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation – technical design, developer notes, user manual, etc.
  • Manage data with Tables, CMDB, Import Sets, and Update Sets.
  • Create Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros – Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions. Macros, CSS-based UX/UI design & development, using Angular-based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.
Benefits
  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development (must)
  • ITIL v4 Certified (optional)

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