
Chief ServiceNow Specialist
2 days ago
Overview:
We are seeking highly skilled ServiceNow developers to assume key responsibilities within our organization.
Responsibilities:
- Design and develop catalog items, approval workflows, dynamic forms, and SLAs
- Integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems)
- Establish and track metrics like ticket volumes, deflection rates, module usage, and SLA performance
- Lead instance upgrades, patch management, and clone processes
- Collaborate with HR, IT, and Facilities teams to define and streamline workflows
- Prepare audit documentation and train support teams
Requirements:
- 5+ years of experience in software development
- Strong understanding of ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro
- Experience with domain separation, scoped apps, data import/export, and UI policies
- Proficiency in setting up and tracking metrics
- Leadership skills for upgrades and maintenance
- Excellent stakeholder engagement and collaboration skills
- Experience in compliance and governance
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