Tech Support Expert

1 week ago

Davangere, Karnataka, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

We are seeking an experienced professional to fill a challenging Net Application Support Manager position.

The ideal candidate will have a strong background in .Net Core, C#, and SQL database management.

They will be responsible for resolving technical issues, providing timely support, and collaborating with cross-functional teams to ensure seamless application performance.

The successful candidate will have excellent problem-solving skills, a thorough understanding of incident management processes, and strong communication skills to provide timely status updates.

Additionally, they will be responsible for monitoring alerts, performing root cause analysis, documenting troubleshooting guides, and recommending ways to optimize business performance.

This is a full-time, remote position requiring 15+ years of experience in the field.

Candidates with knowledge of Angular and experience in the Capital Market domain are highly desirable.

Below are the key responsibilities and qualifications for this role:

  • Resolving technical issues and providing timely support and assistance to client-facing employees and clients
  • Thorough knowledge of incident management processes and strong communication skills to provide timely status updates on issue resolution
  • Perform root cause analysis to identify the reasons for the underlying issue
  • Monitor all alerts related to applications and provide proactive services
  • Coordinate with the design and development teams to resolve complex application and system issues
  • Document Troubleshooting Guides and FAQs
  • Recommend ways to optimize business performance by presenting solutions to existing challenges

The work timings for this role are as follows: Full Overlap with US East coast (8 AM to 4 PM EST) i.e. 5:30 PM to 1:30 AM IST.

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