Video Analytics Operations Manager
4 weeks ago
Job Role Summary
This Manager role is responsible for overseeing the operations and maintenance of video analytics systems within Reliance Industries Limited. The incumbent will manage a team of technical support professionals, ensure the seamless operation of video analytics software, and deliver high-quality support to internal and external stakeholders.
Key Responsibilities:
- Team Management
- Lead and manage a team of video analytics support engineers and technicians.
- Provide coaching, mentoring, and development opportunities to team members.
- Ensure adequate staffing levels and resource allocation to meet operational demands.
- Oversee the daily operations and maintenance of video analytics systems and infrastructure.
- Monitor system performance, identify issues, and implement corrective actions to ensure high availability and reliability.
- Develop and maintain standard operating procedures (SOPs) for system operations and support.
- Provide expert-level technical support for complex issues related to video analytics systems.
- Coordinate with other IT and technical teams to resolve cross-functional issues.
- Ensure timely resolution of incidents and service requests in line with service level agreements (SLAs).
- Identify opportunities for process improvements and automation within video analytics operations.
- Implement best practices for video analytics system management and support.
- Conduct regular reviews and audits of system performance and support activities.
- Collaborate with internal and external stakeholders to understand their video analytics requirements and provide appropriate solutions.
- Communicate effectively with stakeholders to keep them informed about system status, issues, and enhancements.
- Manage vendor relationships and service contracts related to video analytics systems.
- Develop and maintain comprehensive documentation for video analytics systems, processes, and procedures.
- Generate regular reports on system performance, support activities, and key metrics.
- Present findings and recommendations to senior management.
Requirements:
- Proficiency in video analytics software and tools
- Strong knowledge of video management systems (VMS) and IP camera technologies.
- Experience with network infrastructure and protocols related to video analytics.
- Familiarity with data analysis and visualization tools.
- Understanding of cybersecurity principles and best practices for video analytics systems.
Qualifications:
- Bachelor's degree in Instrumentation, Electronics, IT engineering, or equivalent qualifications.
- Overall 3 to 5+ years' experience with a minimum of 1 year's experience in the same domain.
- Proven track record in developing and supporting automation applications.
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