Director of Retail Excellence

3 days ago

Delhi, Delhi, India beBeeOperations Full time ₹ 90,00,000
Job Title: Store Operations Manager
The Role of Store Operations Manager is a vital position in our organization. This role involves overseeing the day-to-day store operations to ensure that sales Key Performance Indicators (KPIs) are met and exceeded.
This position requires excellent leadership skills, with the ability to train and develop personnel. The ideal candidate will be able to maintain high standards of stock, cash, property, and equipment security.
We are looking for an individual who can increase sales while reducing costs through effective operational controls. The successful candidate will be responsible for achieving sales targets and Average Transaction Value (ATV), Spend Per Passenger (SPP), Average Selling Price (ASP), Unit Per Transaction (UPT) in line with our Annual Operating Plan.
The selected candidate will drive sales and retail improvements through analysis and support, proposing measures to improve operational performance. They will also be responsible for ongoing review of sales results versus targets and budget.
Responsibilities:
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Maintain operations by initiating, coordinating, and enforcing retail operational policies and procedures manual
  • Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management
  • Contribute to future development at strategic and operational level
  • Plan, identify, communicate, and delegate key responsibilities and practices to the store management team to ensure smooth flow of retail operations
  • Oversee maintenance of floor standards in terms of furniture, fixtures, equipment
  • Achieve financial objectives by preparing budgets, scheduling expenditure, analysing variances, and initiating corrective actions
  • Maximise sales and profitability for the company
  • Set monthly targets through Annual Operating Plan
  • Update forecast results
  • Ensure store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results
  • Maintain store staff by assisting in recruitment, selection, orientation, and training
  • Maintain store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results
  • Align store operations management team on Sales targets
  • Develop the sales staff and support areas to optimise sales and profits
  • Create and develop a coaching culture as well as promoting an environment that promotes diversity
  • Build conducive environment to control employee attrition
  • Lead the store team to deliver a profitable business
  • Ensure staff have a high level of customer awareness and product knowledge
  • Liaise with Training Department to develop and manage the company's sales and product training programmes
  • Review merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends
  • Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios
  • Secure merchandise by implementing security systems and measures
  • Set the highest international merchandise standards
  • Liaise with Buying department to ensure range and stock levels are consistent with business requirements
  • Identify current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Take action to meet or exceed customer expectations and achieve customer satisfaction

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