Recovery Expert

1 week ago

Malappuram, Kerala, India beBeeCollections Full time ₹ 6,00,000 - ₹ 10,00,000
Collections Specialist Job Description

Our team is dedicated to making financial literacy and credit access simple, actionable, and inclusive for underserved individuals.

We are building a collection team that shares our vision of transforming how India manages credit.

This role drives recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory guidelines.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across Days Past Due buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track promises to pay, callbacks, and payments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

Key qualifications include:

  • 1–3 years of experience in collections or recoveries, ideally in Personal Loans, Business Loans, or Auto loans.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English, with additional regional language knowledge a plus.
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Required Skills and Qualifications

To be successful in this role, you will need the following skills and qualifications:

  • Bachelor's degree in any field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Office Suite.

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