Digital Collections Lead

3 days ago

Kollam, Kerala, India beBeeCollection Full time ₹ 90,00,000 - ₹ 1,20,00,000
Digital Collections Team Leader

Lead a team of digital collections specialists to achieve performance targets by developing and executing digital collections strategies.

  • About the Role
    • Key Responsibilities:
      • Team Leadership & Management:
        • Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).
        • Conduct regular performance reviews and provide constructive feedback.
        • Foster a positive and high-performance work environment.
      • Digital Collections Strategy & Execution:
        • Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.
        • Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.
        • Collaborate with the analytics team to build and refine digital collections models.
      • Data Analysis & Reporting:
        • Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.
        • Prepare and present regular performance reports using PowerPoint for senior management and clients.
      • Client & Stakeholder Management:
        • Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.
        • Build and maintain strong relationships with internal and external stakeholders.
      • Process Improvement & Compliance:
        • Identify and implement process efficiencies to streamline digital collections operations.
        • Ensure all collections activities comply with regulatory requirements and company policies.
    • What We Offer
      • A competitive salary package.
      • Opportunities for career advancement.
      • A collaborative and dynamic work environment.
  • How to Apply
    • To apply for this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this position.

Digital Collection Manager

This is an exciting opportunity to join our team and take on a leadership role in digital collections. As a Digital Collections Team Leader, you will be responsible for leading a team of digital collections specialists to achieve performance targets.

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