
Financial Customer Support Professional
2 days ago
Investigate and resolve customer inquiries via multiple channels, providing prompt and informed support.
- Respond to incoming calls, emails, and online chats from retail and professional clients
- Foster in-depth knowledge of IB's product offerings on global exchanges
- Assist customers with account setup and funding
- Educate clients on the use of Trader Workstation features
- Explain margin requirements and facilitate trade issue resolution
- Analyze order executions and securities regulations' impact on clients
Key Qualifications:
- University degree (post-graduation/bachelor's) required
- Exceptional verbal and written communication skills in English
- Strong quantitative/analytical abilities
- Mastery of MS Excel is essential
- A dynamic personality with a proactive attitude towards learning global financial markets
Benefits & Perks:
- Competitive compensation package
- Performance-based annual bonus (cash and stocks)
- Group medical and life insurance coverage
- Modern office spaces with complimentary amenities and fully stocked cafeterias
- Cashless meal card and company-paid snacks
- Hardship/shift allowance with company-sponsored transportation*
- Incentivizing employee referral program
- Regular team-building events and outings
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