Financial Customer Support Professional

2 days ago


Mumbai Mumbai City Navi Mumbai, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

Investigate and resolve customer inquiries via multiple channels, providing prompt and informed support.

  • Respond to incoming calls, emails, and online chats from retail and professional clients
  • Foster in-depth knowledge of IB's product offerings on global exchanges
  • Assist customers with account setup and funding
  • Educate clients on the use of Trader Workstation features
  • Explain margin requirements and facilitate trade issue resolution
  • Analyze order executions and securities regulations' impact on clients

Key Qualifications:

  • University degree (post-graduation/bachelor's) required
  • Exceptional verbal and written communication skills in English
  • Strong quantitative/analytical abilities
  • Mastery of MS Excel is essential
  • A dynamic personality with a proactive attitude towards learning global financial markets

Benefits & Perks:

  • Competitive compensation package
  • Performance-based annual bonus (cash and stocks)
  • Group medical and life insurance coverage
  • Modern office spaces with complimentary amenities and fully stocked cafeterias
  • Cashless meal card and company-paid snacks
  • Hardship/shift allowance with company-sponsored transportation*
  • Incentivizing employee referral program
  • Regular team-building events and outings


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