Training Specialist

9 hours ago


Mohali, Punjab, India beBeeProcess Full time ₹ 45,96,000 - ₹ 48,32,000

About this role:

We are seeking a skilled Process Trainer to design and deliver comprehensive training programs for new hires. As a Process Trainer, you will focus on product knowledge, soft skills, and process orientation.

Responsibilities:

  • Develop and implement effective training strategies to enhance employee performance.
  • Create high-quality training materials, including presentations, manuals, and online resources.
  • Conduct regular performance evaluations to identify areas for improvement in employee skill development.
  • Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance.
  • Provide coaching sessions to enhance communication skills among team members.

Qualifications:

  • A bachelor's degree is required.
  • 1-6 years of experience in the BPO industry with expertise in KPI analysis, On-the-job Training, Training Needs Analysis, and Training Needs Identification.


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