
Operations Specialist
3 days ago
About the Role
The Process Trainer role involves designing and delivering training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
Responsibilities:
- Design and deliver effective training programs that equip new hires with essential product knowledge, soft skills, and process orientation.
- Develop and maintain comprehensive training materials, including presentations, manuals, and online resources.
- Conduct regular performance evaluations to identify areas of improvement for employees' skill development and provide targeted support.
- Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance and drive business success.
- Provide coaching sessions to enhance communication skills among team members and foster a positive work environment.
Requirements:
- A degree is mandatory for this role.
- 1-6 years of experience in BPO industry with expertise in KPI analysis, OJT, TNA, and TNI is required.
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