Technology Solutions Specialist for Airline Operations
1 week ago
Delta Air Lines, a leader in the airline industry, seeks to drive innovation and excellence in technology. As part of our transformation agenda, we are building a Technology Hub that will contribute directly to our objectives.
Key Responsibilities:- AIR4 QA point of contact for Virgin Atlantic Airways during DTH business hours, ensuring seamless communication with key stakeholders within DAL and VAA.
- Execute daily test environment health check automation suite, analyzing results and reporting to relevant management and team members to keep them informed.
- Analyze and report on defects found during test execution, coordinating support teams for timely resolution and guiding internal teams on defect status.
- Work closely with AIR4 QA Program Lead to communicate a unified message to customers and other internal teams about defects impacting their services and applications.
- Liaise between Customer and technical support groups such as QA, DS, product development teams, and operations to resolve issues promptly.
- Conduct root cause analyses for defects, documenting findings and working towards enhancing the daily automation test suite with new functionalities.
- Monitor test metrics, problems, trends, and determine solutions, required process changes, etc.
- Collaborate with various technologies from front-end UI to back-end distributed web services, utilizing expertise in test automation of applications from UI and API layers.
- Foster effective teamwork, adhering to individual and team KPIs, while adopting and implementing Delta standards and procedures.
We are seeking a skilled Technology Solutions Specialist for Airline Operations to join our team at Delta Tech Hub. The ideal candidate will have 3-6 years of experience in Information Technology, with expertise in test automation of applications from UI and API layers. Excellent problem-solving, analytical, and verbal and written communication skills are essential. Additionally, experience writing, maintaining automated UI and APIs tests is highly valued.
Salary and Benefits:The estimated salary for this role is $90,000 - $120,000 per year, depending on qualifications and location. Delta Air Lines offers competitive benefits, including comprehensive health insurance, retirement plans, and opportunities for professional growth and development.
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