Business Solutions Analyst

1 week ago

Bengaluru, Karnataka, India Delta Air Lines Full time
About Delta Tech Hub

Delta Air Lines, the leading U.S. global airline, is renowned for its commitment to safety, innovation, reliability, and exceptional customer experience.

With a mission to connect people and cultures worldwide, Delta strives to foster understanding across diverse communities and serve as a force for social good.

The Delta Technology Hub plays a vital role in achieving these objectives, contributing to the development of niche, IP-intensive, high-value solutions that support various teams and functions within the company.

This transformational initiative enables seamless collaboration with a global team to create memorable experiences for customers.

Responsibilities
  • Collaborate cross-functionally within IT and business to understand end-to-end Ticketing processes, encompassing internal and external ticketing, change, cancel, refund, credit card, and settlement processes.
  • Support strategic initiatives and epics/ features impacting Ticketing domain and provide assistance to other domains reliant on Ticketing.
  • Partner with internal and external teams on technical setup and readiness, ensuring test systems are synchronized and functioning correctly, and resolving identified issues.
  • Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, ensuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports and tracking.
  • Interact closely with internal/external customers to comprehend business processes, customer requirements, project schedules, and satisfaction levels.
  • Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely, and professional manner.
  • Effectively communicate status on activities and issues to customers and managers on a regular basis both verbally and in writing.
  • Maintain documentation of meeting minutes, design discussions, planning notes, Dev status, test results, processes, known issues, etc., to facilitate communication and knowledge sharing across the team.
  • Manage user stories and deliverables in Version One.
What You Need to Succeed
  • 6-10 years of IT and/or business experience or an equivalent combination of education, training, and/or experience.
  • 3-5 years of experience working on TPF applications in an airline domain.
  • Prior experience working with ticketing and/or GDS is advantageous, with an understanding of architectural flows and how technologies integrate.
  • Hands-on experience as a Business Analyst and writing Business Requirements.
  • Demonstrated skills in process mapping, analytical, technical, and proven problem-solving abilities.
  • Ability to create detailed, well-written documentation for various audiences.
  • Candidate must have the ability to deliver quality work on time and translate planning into action while anticipating and addressing barriers.
  • Strong communication, relationship management, and influencing skills required to work in partnership with internal teams.
  • Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely, and professional manner.
  • 1st tier production triage/maintenance for Severity 3-5 defects.
  • Effectively communicate status on activities and issues to customers and managers on a regular basis both verbally and in writing.
  • Maintain documentation of test results, processes, known issues, etc., to facilitate knowledge sharing across the team.
  • High level of motivation, drive, and confidence to step outside comfort zones when placed in a new environment.
  • Ability to multi-task and be detail-oriented.
  • Ability to quickly adapt to new tools and evolving technologies.
  • Must be performing satisfactorily in the present position.
Salary Range: $120,000 - $180,000 per annum

  • Business Solutions Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Growel Softech Pvt. Ltd. Full time

    Business Solutions AnalystGrowth-oriented roleAt Growel Softech Pvt. Ltd., we are seeking a Business Solutions Analyst to drive operational efficiency and innovation across the APAC and East Asia region. As a key member of our team, you will collaborate with stakeholders to deliver technology solutions that address business needs.Your Key...

  • Business Solutions Analyst

    1 month ago

    Bengaluru, Karnataka, India Happiest Minds Technologies Limited Full time

    Job Title: Business Solutions AnalystAbout the Role: We are seeking a highly skilled Business Solutions Analyst to join our team at Happiest Minds Technologies Limited. This is an exciting opportunity to work with a talented group of professionals and contribute to the success of our clients.Key Responsibilities: The ideal candidate will have exceptional...

  • Strategic Business Requirements Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Orange Business Services Full time

    About the RoleWe are seeking a highly skilled Strategic Business Requirements Analyst to join our team at Orange Business Services.This key role will involve gathering and documenting business requirements, coordinating with project team members, and working closely with stakeholders to deliver successful projects.Key Responsibilities:Gather and document...

  • Business Systems Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Visionyle Solutions Full time

    Job Title: Business Systems AnalystLocation: RemoteJob Type: Full-timeAbout Us: Visionyle Solutions is a dynamic company that provides innovative solutions to the telecom industry.Job Description: We are seeking an experienced Business Systems Analyst to join our team. The ideal candidate will have a strong understanding of business operations, process...

  • Cloud Solution Business Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Trelleborg Sealing Solutions (TSS) Full time

    About Trelleborg Sealing SolutionsTrelleborg is a global leader in engineered polymer solutions that drive innovation and progress across various industries. Our team of experts works closely with industry leaders to accelerate their performance, drive business growth, and shape the future.We are looking for a talented Business Analyst to join our IT...

  • Senior Business Systems Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Smart Way Business Solutions Full time

    Job SummaryWe are seeking a highly skilled Senior Business Systems Analyst to join our team at Smart Way Business Solutions. As an Odoo Business Analyst, you will be responsible for implementing and managing Odoo projects, providing excellent client support, and working closely with the technical team to deliver business solutions.About UsAt Smart Way...

  • Business Intelligence Analyst

    3 days ago

    Bengaluru, Karnataka, India Stackave Solutions Full time

    Job Summary:Stackave Solutions is seeking a highly skilled Business Intelligence Analyst to join our team in Bangalore. As a Business Intelligence Analyst, you will play a crucial role in analyzing complex data sets and developing insights to drive business decisions.About the Role:This is an exciting opportunity for an experienced Data Analyst with 3-5...

  • Business Analyst Professional

    3 weeks ago

    Bengaluru, Karnataka, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    Job Title: Business Analyst ProfessionalAt VIBRANT STAFFING SOLUTIONS PVT LTD, we are seeking a highly skilled Business Analyst Professional to join our team. This role is perfect for individuals with a passion for process improvement, stakeholder engagement, and data-driven decision making.We are looking for someone who can work closely with our...

  • Senior Business Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India Orange Business Services Full time

    About the RoleThe Senior Business Solutions Architect will play a key role in gathering and documenting requirements for various initiatives, coordinating with project team members to ensure seamless collaboration. This position requires strong analytical and problem-solving skills, with the ability to facilitate working sessions and drive E2E Solution...

  • Business Solutions Analyst Position

    6 days ago

    Bengaluru, Karnataka, India Kinara Capital Full time

    About UsKinara Capital is a pioneering FinTech NBFC committed to driving financial inclusion in the MSME sector. Our mission is to revolutionize lives, livelihoods, and local economies by providing swift and flexible loans without property collateral to small business entrepreneurs.We value diversity and inclusion, fostering a collaborative working...

  • Business Analyst Position

    4 weeks ago

    Bengaluru, Karnataka, India Epergne Solutions Full time

    Epergne Solutions is seeking a skilled Business Analyst to join their team.The ideal candidate will have a strong background in business analysis, with a focus on taxation domain expertise.Job Description:We are looking for an individual who can evaluate business processes, anticipate requirements, and develop solutions that drive improvement.The successful...

  • Digital Marketing Business Solutions Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Talent21 Management and Shared Service Pvt Ltd Full time

    Job OverviewTalent21 Management and Shared Service Pvt Ltd seeks a skilled Digital Marketing Business Solutions Analyst to join our team. As a key member of our organization, you will play a crucial role in delivering high-quality marketing solutions that drive business growth.

  • Senior Business Systems Analyst

    3 weeks ago

    Bengaluru, Karnataka, India HNM Solutions Full time

    Establish a strong presence in HNM Solutions as a Senior Business Systems Analyst, driving business growth through effective system analysis and development. The successful candidate will possess strong analytical skills, with the ability to translate complex business needs into technical specifications.About the RoleThis challenging role offers an exciting...

  • Data Analyst

    1 week ago

    Bengaluru, Karnataka, India MNR Solutions Full time

    **Job Title:** Data Analyst - Business InsightsAt MNR Solutions, we are seeking a skilled Data Analyst to drive business growth through data-driven insights. The ideal candidate will have over 4 years of experience in data analytics, including data collection, analysis, and visualization. Key Responsibilities:Collect, clean, and analyze large datasets to...

  • Market Research Analyst Manager

    3 weeks ago

    Bengaluru, Karnataka, India OnePaper Research Analyst PVT LTD Full time

    About UsOnePaper Research Analyst PVT LTD is a leading company in the financial services industry.Job DescriptionWe are seeking an experienced Market Research Analyst Manager to join our team. As a key member of our research department, you will be responsible for overseeing market research projects, analyzing data, and providing guidance to junior team...

  • Highly Motivated Business Systems Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Motorola Solutions Full time

    Motorola Solutions: Unlocking Order Management Excellence">About the Role:We are seeking a seasoned Business Systems Analyst to join our Order Management team at Motorola Solutions. This is an exceptional opportunity for a highly motivated individual with a passion for bridging business needs and technical solutions.Key Responsibilities:

  • Business Systems Analyst

    4 weeks ago

    Bengaluru, Karnataka, India HNM Solutions Full time

    Business Systems Analyst RoleKey Responsibilities:Delivering business value by understanding stakeholder needs and transforming them into technical requirementsAnalyzing and documenting business processes and systemsIdentifying opportunities for improvementWorking closely with the development team to ensure solutions align with business needs and are...

  • Business Systems Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Motorola Solutions Full time

    About This RoleAt Motorola Solutions, we are seeking a highly skilled Business Systems Analyst to join our Order Management team. As a key member of our team, you will bridge the gap between business users and technical teams, driving innovative solutions for Order Management.

  • Business Intelligence Analyst

    5 days ago

    Bengaluru, Karnataka, India MNR Solutions Full time

    Job OverviewMNR Solutions is seeking a skilled Senior Data Analyst to join our team. As a key member of our analytics department, you will be responsible for driving business growth through data-driven insights and recommendations.About the RoleThis senior-level position involves leading data analysis initiatives, collaborating with cross-functional teams,...

  • Reporting Solutions Analyst

    6 days ago

    Bengaluru, Karnataka, India 3M Technology Center of Excellence Full time

    The 3M Technology Center of Excellence seeks a highly skilled Reporting Solutions Analyst to join its team. This is an exciting opportunity to work on strategic, global reporting solutions for the EHS & Product Stewardship Departments.As a Reporting Solutions Analyst, you will be responsible for designing and developing effective reporting solutions using...