Customer Success Leader

3 days ago

Anantapur, Andhra Pradesh, India beBeeCustomerSuccess Full time ₹ 35,00,000 - ₹ 50,00,000

Job Title: Customer Success Leader

Job Description

We are seeking a highly skilled professional to join our team as a Customer Success Leader. This individual will be responsible for owning the post-sales customer journey and ensuring seamless execution of orders.

The ideal candidate will act as the primary point of contact for customers post-sale, understanding their specific requirements and ensuring accurate internal communication. They will coordinate closely with logistics, documentation, and finance teams to resolve customer queries and issues promptly.

Cross-functional collaboration is key to success in this role, working closely with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables. The goal is to champion customer satisfaction by anticipating needs and providing proactive support.

A key aspect of this role is designing and implementing scalable processes to enhance the customer experience, creating standard operating procedures (SOPs) and customer playbooks for internal teams to ensure consistent support.

Complaints or escalations will be handled promptly and efficiently, maintaining logs of recurring issues to identify trends and collaborate on root-cause solutions.

Responsibilities:
  • Coordinate across teams to ensure smooth order execution
  • Provide timely updates to customers and champion customer satisfaction across all touchpoints
  • Act as the primary point of contact for customers post-sale
  • Collaborate cross-functionally with Sales, Operations, and Supply Chain teams
  • Design and implement scalable processes to enhance the customer experience
  • Manage complaints or escalations effectively

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