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Senior Appeal Administrator
1 week ago
Our organization at Amazon delivers best-in-class service to employees and alumni throughout their appeals journey. As an Appeal Sr. Administrator, you will be a critical member of the HR team, utilizing your analytical skills and Amazon policy expertise to drive continuous improvement.
Key Job Responsibilities- Assess documentation for accuracy and past precedent.
- Identify any process defects and recommend remediation.
- Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
Basic Requirements:
- 1+ years of human resources experience.
- 1+ years of Microsoft Office products and applications experience.
- Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience.
- 3+ years of contact center, customer service, human resources or equivalent experience.
- Demonstrated proficiency handling customer contacts, queries, and resolutions.
Preferred Requirements:
- 2+ years of human resources functions experience.
- Knowledge of HRIS or Applicant Tracking Systems is preferred.
- Experience with Payroll Systems, HRIS.
- 4+ years of contact center, customer service, human resources or equivalent experience.
- Experience using Knowledge database and researching skills.
- Proven ability to manage customer contacts in a fast-paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing processes with high attention to detail.
We strive to create an inclusive culture that empowers our team members to deliver the best results for our customers. If you have a disability and need a workplace accommodation, please visit us for more information.
