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Senior Client Services Manager
1 month ago
Roles and Responsibilities:
- Develop and implement client service strategies to meet business objectives
- Manage a team of client service professionals to ensure high levels of client satisfaction
- Build and maintain strong relationships with key clients and stakeholders
- Lead client meetings and presentations to discuss project progress and address any issues or concerns
- Collaborate with internal teams to ensure timely and successful project delivery
- Monitor and analyze client feedback to identify areas for improvement and implement solutions
- Provide regular reports and updates to senior management on client service performance and business development opportunities
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field
- 7-8 years of experience in client service or account management roles
- Strong leadership and communication skills
- Proven track record of managing client relationships and delivering successful projects
- Ability to work effectively in a fast-paced and dynamic environment
- Experience in the technology or consulting industry is a plus
