Technical Support Specialist

2 weeks ago

Alleppey, Kerala, India beBeeEngineer Full time ₹ 25,00,000 - ₹ 35,00,000

About Flynaut

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries.

We prioritize innovation and quality, building lasting relationships based on trust and transparency.

The ideal candidate will be enthusiastic and customer-focused, providing first-line technical support for Microsoft 365 services and desktop environments.

Key Responsibilities:

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.

Required Skills & Qualifications:

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
  • Strong communication and problem-solving skills.

Benefits include competitive salary, comprehensive benefits package, professional growth opportunities, and work-life balance. We foster a culture of collaboration, creativity, and continuous learning.

Our company is committed to creating an inclusive and diverse workplace.

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