Quality Assurance Professional for OTC Process

7 days ago


Chennai, Tamil Nadu, India HCLTech Full time

Unlock your potential as a Quality Assurance Professional at HCLTech.

About the Role

We are seeking an experienced Quality Assurance Professional to join our team in Chennai. The successful candidate will be responsible for ensuring the quality of our Order-to-Cash (OTC) process, with a focus on transaction monitoring, reporting, and review.

Responsibilities
  • Perform transaction monitoring of select processes to ensure accuracy and compliance
  • Record and consolidate QC scores, identify root causes, and conduct coaching and feedback sessions
  • Prepare QA scorecards, conduct coaching and feedback reviews, and track transaction monitoring compliance
  • Owning and contributing to the management of Complaint/Issue tracking, resolution, and analysis
Requirements
  • 4+ years of experience in OTC, preferably with SAP modules
  • Extensive end-to-end practical knowledge of OTC activities
  • Ability to independently audit samples and report observations in a timely manner
  • Experience in identifying CAPA, RCA, and suggesting actions to Team Lead/Process Manager
  • Familiarity with providing coaching and feedback to teams
What We Offer
  • Cab provided (chargeable)
  • International trainers
  • World-class exposure
  • Excellent working environment
  • Salary: ₹12-15 lakhs per annum (best in industry)
  • Flexible shifts, including night shifts


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