Quality Assurance Specialist in OTC Operations

5 days ago


Chennai, Tamil Nadu, India HCLTech Full time
Job Description:

A. Transaction Monitoring:

As a Quality Assurance Specialist, you will be responsible for performing transaction monitoring of select processes, recording and consolidating QC scores in a timely manner, and identifying root causes. You will conduct coaching and feedback sessions for individuals and teams, record CAPA, and ensure learnings are shared with the team. Participate in calibration sessions, ensuring you meet the required accuracy scores, and demonstrate improvement trends.

B. Report & Review:

Prepare QA scorecards and conduct coaching and feedback reviews (weekly, monthly, and quarterly). Conduct timely reviews and prepare monitoring improvement plans. Track and measure transaction monitoring compliance against the sampling target. Own and contribute to the management of Complaint/Issue tracking, resolution, and analysis.

C. Other QMS Activities:

Share required deliverables with client/internal stakeholders on-time. Identify failure modes or pain points in the process and contribute to creating mitigation plans. Document and maintain the Complaint tracker, ensuring closure of CAPA & RCA. Brief the team on corrective actions/learnings from complaints, QC findings, etc.

Perks and Benefits:

International trainers, world-class exposure, excellent working environment, salary - best in the industry, flexible shifts.

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