Open Source Telecom Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Telecom Software Support Engineer

We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our team. In this role, you will be responsible for providing technical support and guidance to our users and customers who are utilizing our open-source telecom software and related technologies.

You will be a key contributor to ensuring user satisfaction, fostering a strong open-source community within the telecom space, and driving the adoption of our OSS solutions in the telecommunications industry.

Key Responsibilities:
  • Respond to user inquiries and support requests via email, forums, chat, and other channels in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to our open-source telecom software, including installation, configuration, usage, integration with telecom infrastructure, and performance optimization.
  • Analyze logs, debug code, and identify root causes of problems, with a focus on telecom protocols and network architectures.
  • Active Ownership: Problem & Incident management, Troubleshooting and Resolution to OSS Application issues.
  • Develop workaround/permanent solution to prevent incident recurrence.
  • Provide clear and concise explanations of technical concepts and solutions to users with varying levels of technical expertise in the telecom domain.
  • Perform to maintain operational KPI/SLA of department.
  • Monitor Applications performance and proactively address issues to maintain optimal Customer Experience.
  • Contact point for all Escalations from Customer, Engineering and Business teams.
  • Provide feedback to the development team on user experience and product usability.
  • Validate new products and SW releases handover to Operations.
  • Support for DevOps tools and infrastructure (e.g., Jenkins, Docker, Kubernetes), Additionally Monitor, troubleshoot, and resolve issues related to cloud environments.
  • Ensure interworking of OSS applications to multiple network Element with all functions working well (e.g. PS element, CS element, RAN, BSS, Messaging Box).
  • Works closely with various support organizations and cross-functional teams to achieve successful new product rollouts.
  • Contribute to the development of automated tools and scripts to improve support efficiency.
  • Support in CI/CD pipeline automation with Jenkins or similar tools.
  • Appropriate communications with respect to Faults as well as Changes in line to the expected KPIs.
Qualifications and Skills:
  • Experience with telecom protocols and network architectures.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Familiarity with DevOps tools and infrastructure.
  • Knowledge of cloud environments.
  • Understanding of OSS applications and their interworking.

Benefits: This role offers the opportunity to work with cutting-edge technology and contribute to the growth and success of our organization. You will have the chance to develop your skills and knowledge, work with a talented team, and enjoy a competitive compensation package.

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