Customer Service Representative

2 weeks ago


Vadodara, Gujarat, India Etech Full time
About the Role

We are seeking a highly motivated and results-driven Sales and Customer Engagement Specialist to join our Etech team. As a key member of our sales department, you will be responsible for engaging with customers, understanding their needs, and providing exceptional service to drive sales and customer satisfaction.

Key Responsibilities
  • Engage with customers through various communication channels, including chat, email, and phone.
  • Qualify leads, understand customer needs, and provide product information to meet those needs.
  • Analyze customer feedback and concerns to resolve issues and improve customer satisfaction.
  • Develop and implement effective sales strategies to meet or exceed sales targets.
  • Maintain accurate records of customer interactions and sales activities.
Requirements
  • HSC or above; age 18+
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office and other productivity tools.
  • Comfortable working in a collaborative team environment.
What We Offer
  • A competitive estimated salary range of $45,000 - $60,000 per annum.
  • A comprehensive benefits package, including transportation allowance, canteen subsidy, night shift allowance, schedule attendance bonus, health insurance, tuition reimbursement, and incentive components campaign-wise.
  • The opportunity to work with a dynamic and supportive team.
  • A fun and challenging work environment that fosters growth and development.


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