Team Leader

3 weeks ago


Chennai, Tamil Nadu, India NielsenIQ Full time

About the Role

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view of consumers and markets worldwide. As a Team Leader - Client Solutions Expert, you will be responsible for leading the operational design and delivery of our client offering.

Key Responsibilities

  • Ensure overall quality performance monitoring, reporting, and analysis in Right First Time delivery.
  • Act as a front-facing point of contact for client database operational queries.
  • Work closely with Client Liaison management team to support the creation, monitoring, and execution of quality plans for strategic and hot spot clients.
  • Proactively communicate with client/client services for any potential delays/risks based on information by Ops teams.
  • Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved.
  • Represent respective operation's function in discussion with other NOC and in-market stakeholders.

Team Management

  • Plan and control resource allocation to optimize the "operations service" to clients.
  • Coach and develop the team, monitor individual performances by identifying talents or low performers, and promote engagement within the team.

Qualifications

  • Bachelor's or Master's Degree.
  • Min 8+ years of experience required (People Management/Team Handling).
  • Required Language(s): English, additional language skills an added bonus.
  • Strong communication and stakeholder management skills.
  • Process-driven mindset.

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