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Strategic Ambassador

2 months ago

Bengaluru, Karnataka, India American Express Full time

Lead the Way with American Express

At American Express, we're committed to delivering exceptional customer experiences that drive business growth. As a Centurion Ambassador, you'll play a critical role in building and maintaining relationships with our most valued customers, providing personalized support and guidance to help them achieve their goals.

Responsibilities:

  • Engage with Super Premium customers to build trust and deliver exceptional experiences
  • Prospect for new customers through existing leads and networking
  • Track and report sales performance, including pipeline, acquisition results, and market conditions
  • Set appointments, listen to customer needs, and sell the most appropriate product
  • Research and understand prospects before making the call
  • Ensure all applications are fully and accurately completed, and submitted properly along with relevant documentation
  • Be the interface between Amex and the customer to resolve any application processing issues
  • Drive the onboarding of new customers and initiate spend enablement activities
  • Keep up-to-date on products and competition
  • Attend and participate in regular staff meetings
  • Engage in regular portfolio planning to determine areas of focus and project accurate full-year forecasts
  • Attend relevant industry and partner conferences, tradeshows, and networking events
  • Ensure all performance standards are met, including business targets, controls, and compliance
  • Expand internal and external relationships and drive sales results
  • Responsible for ensuring appropriate sales processes are followed and the highest levels of controls and compliance are adhered

Requirements:

  • MBA or Graduate degree
  • Minimum 2 years of acquisition experience and the ability to sell high-end lifestyle products/solutions
  • Consultative selling experience
  • Proven track-record of meeting and exceeding sales goals
  • Existing network of HNI
  • Experience of selling to HNI and proven track-record of the same
  • Demonstrated strategic ability – able to link Amex and customer goals
  • Excellent verbal and written communication, relationship building experience in developing and executing successful sales strategies
  • Excellent problem-solving skills
  • Excellent planning skills and territory management skills
  • High levels of initiative, self-motivation, and time management
  • Ability to influence and negotiate with customers both internally and externally and at all levels
  • Ability to engage and gain commitment effectively across all communication platforms (via telephone, email, and face-to-face)
  • Ability to establish/maintain credibility with customers and partners
  • Strong Microsoft Word, PowerPoint, Excel skills
  • Good understanding of customer and company financials – company ITR, P&L account, net-worth certificate, etc.
  • Fair amount of international travel and exposure to luxury goods to understand the customer mindset well

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.