Cloud Support Specialist
5 days ago
Innovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider with expertise in the telecommunications industry, specializing in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual services.
We are seeking a full-time Bilingual Spanish/English Cloud Install Support Specialist who will assist customers through complex processes, driving outcomes for ultimate success.
Responsibilities
- Collaborate directly with customers to gather technical requirements
- Capture requirements and build systems
- Test system builds
- Provide phone registration support as needed
- Deliver customer training sessions, including Pre-Go Live Admin training and Post Go Live Admin training
- Offer technical support to customers for one week after go-live, ensuring no outstanding issues before transitioning to ongoing support services
Requirements
- Excellent communication skills, fluent in written and spoken Spanish and English
- Strong organizational skills and administrative background in fast-paced environments
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