Cloud Support Specialist

5 days ago


Bengaluru, Karnataka, India Innovatia Full time

Innovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider with expertise in the telecommunications industry, specializing in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual services.

We are seeking a full-time Bilingual Spanish/English Cloud Install Support Specialist who will assist customers through complex processes, driving outcomes for ultimate success.

Responsibilities

  • Collaborate directly with customers to gather technical requirements
  • Capture requirements and build systems
  • Test system builds
  • Provide phone registration support as needed
  • Deliver customer training sessions, including Pre-Go Live Admin training and Post Go Live Admin training
  • Offer technical support to customers for one week after go-live, ensuring no outstanding issues before transitioning to ongoing support services

Requirements

  • Excellent communication skills, fluent in written and spoken Spanish and English
  • Strong organizational skills and administrative background in fast-paced environments


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