Support Operations Manager

3 weeks ago


Bengaluru, Karnataka, India Pronto Consulting Services Pvt Ltd Full time

The ideal candidate should have a minimum of 5 years of experience as a support manager and at least 3 years of experience in Contract Lifecycle Management (CLM). Our company offers a competitive estimated salary for this role, ranging from ₹12,00,000 to ₹18,00,000 per annum.

About the Job

We are looking for a seasoned Support Operations Manager to oversee the efficient management of our support team. As part of this role, you will be responsible for leading your team to meet specific objectives while maintaining high levels of customer satisfaction.

Responsibilities
  1. Develop and implement effective strategies to ensure seamless operations and enhanced customer experience.
  2. Maintain strong relationships with internal stakeholders and customers through clear communication.
  3. Identify opportunities for process improvements and implement changes to drive efficiency.
  4. Monitor team performance and provide guidance to ensure meeting of set targets.


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