Technical Operations Manager

4 weeks ago


Bengaluru, Karnataka, India myGwork Full time

A career-defining opportunity has emerged at myGwork, a leading platform for the LGBTQ+ business community. We are seeking an exceptional Technical Operations Manager to join our team in India.

About the Role

As a Technical Operations Manager, you will play a pivotal role in driving the success of our AWS Sales, Marketing, and Global Services (SMGS) team. With a strong focus on customer support, you will lead a team of 15-20 Support Engineers in providing world-class assistance to our clients.

Key responsibilities include managing day-to-day operations, ensuring the team is staffed and meets Service Level Agreement (SLA) commitments. You will also be responsible for driving personnel management, hiring new talent, and influencing senior Support Engineers and development teams to improve the customer experience.

The ideal candidate will have a bachelor's degree or equivalent experience in a technical position, with a minimum of 9 years of experience in technical support, engineering, or operations environment. Strong technical skills, including hands-on experience with Linux/UNIX operating systems or infrastructure/systems management, are essential. Additionally, excellent communication and leadership skills are required to effectively manage complex escalations and drive business discussions.

Benefits and Growth Opportunities

We offer a competitive salary, estimated to be ₹25,00,000 per annum, plus additional benefits. Our inclusive team culture fosters growth and development, with opportunities for mentorship, training, and professional advancement.

As a member of our team, you will be part of a dynamic and diverse group that values creativity, innovation, and collaboration. If you are passionate about delivering exceptional customer support and are looking for a challenging role with opportunities for growth, we encourage you to apply.



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