AWS India Support Manager
3 weeks ago
About myGwork and AWS
myGwork is an inclusive employer that values diversity and promotes LGBTQ+ inclusivity in the workplace. Amazon Web Services (AWS) is the world's most comprehensive cloud platform, providing a robust suite of products and services to power businesses.
Job Description
We are seeking an experienced Technical Operations Manager to lead our Support Engineering team in AWS India. As a key member of our organization, you will be responsible for managing day-to-day operations, ensuring SLA commitments are met, and driving improvement programs in technical support, engineering, and operations.
Key Responsibilities
- Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
- Drive personnel management ensuring engineers have what they need to provide best-in-class support.
- Participate in hiring processes to build/grow a team of Support Engineers in India.
- Influence Sr. Support Engineers and development teams to improve customer support experience.
- Propose, drive, and implement initiatives within the support organization to maximize customer support experience.
- Manage engineers effectively to keep their focus on customers as well as develop their own careers.
- Handle escalations and guide engineers to proper teams by diving deep into problems.
- Drive effective business and technical discussions.
About the Role
This role requires a proven track record of driving improvement programs in technical support, engineering, and operations, with 9+ years of experience in technical support, engineering, or operations environment, and 2+ years of experience in managing technical teams.
What We Offer
- A competitive salary range: $100,000 - $150,000 per year, depending on qualifications and experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy, including vacation days, sick leave, and holidays.
- Ongoing training and professional development opportunities.
- A dynamic and inclusive work environment that values diversity and promotes LGBTQ+ inclusivity.
How to Apply
If you are a motivated and experienced Technical Operations Manager looking for a challenging opportunity, please submit your application, including your resume and a cover letter, explaining why you are the ideal candidate for this role.
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