Global Innovation Leader

2 days ago

Hyderabad Secunderabad Telangana, India beBeeDirectormanagement Full time US$ 1,50,000 - US$ 2,00,000

Director, Global Customer Capabilities is accountable for coordinating delivery efforts across internal and external teams in India. The role reports to the Executive Director, Technology & Workforce Transformation. The ideal candidate will have a strong background in operational effectiveness, a deep understanding of automation and AI, and proven leadership skills in a global, matrixed environment.

The successful candidate will oversee end-to-end delivery of core sales & marketing operations projects, ensuring quality, scalability, and efficiency. This includes managing relationships across a complex internal network and acting as a key integrator for the India team.

In addition, the Director, Global Customer Capabilities will be responsible for managing offshore vendors and their teams, ensuring quality of service and timely deliverables. The role requires fostering a culture of innovation, ensuring the India team stays at the forefront of emerging technologies.

Responsibilities:

  • Strategic Leadership & Integration: Act as the main point of contact and representative for the Tech and Workforce Transformation team in India.
  • Talent Development & Management: Hire, train, and develop talent to meet organizational needs.
  • Innovation & Automation: Foster a culture of innovation, ensuring the India team stays at the forefront of emerging technologies.
  • Operational Excellence: Lead the identification and prioritization of continuous improvement opportunities.
  • Stakeholder & Financial Management: Ensure capability solutions drive tangible business outcomes by collaborating with global stakeholders.

Qualifications:

  • A Doctorate degree with 4 years of experience, a Master's degree with 14-16 years of experience, or a Bachelor's degree with 16-18 years of experience in a quantitative field (e.g., statistics, operations research, mathematics, business administration).
  • Minimum of 5 years of professional experience in operational effectiveness with a proven track record in automation development and capability efficiencies.
  • A comprehensive understanding of data models, scenario planning, and digital marketing ecosystems (Google Analytics, CRM, CMS, etc.).
  • Experience leading and developing teams in a global setting and managing large-scale global change.
  • The ability to think strategically about issues impacting a portfolio of therapeutics across geographies.
  • Relevant sales, marketing, operations, and Bio/Pharmaceutical industry experience is highly preferred.

Soft Skills:

  • Leadership & Communication: Exceptional oral, written, and presentation skills to explain complex concepts to various audiences, including senior management.
  • Collaboration: A proven ability to foster an environment of openness and transparency, empowering risk-taking and idea generation.
  • Problem-Solving: The ability to identify areas for process and systems innovation and implement changes that enhance the team's overall effectiveness.

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