Process Innovation Specialist

2 days ago

Hyderabad Secunderabad Telangana, India beBeeInnovation Full time ₹ 1,04,000 - ₹ 1,30,878

Shape the Future of Work

Genpact is a global leader in AI and digital innovation. Our industry-first accelerator, the AI Gigafactory, scales advanced technology solutions to help enterprises work smarter and grow faster.

As a Process Associate, you will drive change for global businesses by solving complex challenges. You will be part of a team that thrives in a fast-paced, tech-driven environment and loves to innovate.

The role involves demonstrating innovation and intuition in identifying areas requiring operational adaptation and improvement. Active use of internet and online applications is essential.

Responsibilities:
  • Respond to customer queries and concerns.
  • Provide support for data collection to enable recovery of accounts.
  • Maintain a deep understanding of client processes and policies.
  • Reproduce customer issues and escalate product bugs.
  • Provide excellent customer service.
Qualifications:
  • Graduate (any discipline).
  • Freshers are eligible.
  • Previous experience in a customer service role is preferred.
  • Effective probing skills and analyzing/understanding skills.
  • Analytical skills with a customer-centric approach.
  • Excellent proficiency in written English and neutral accent.
Why Join Genpact?
  • Be a transformation leader - work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact - drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career - get hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best - join a community of bold thinkers and problem-solvers who push boundaries every day.

Genpact is an Equal Opportunity Employer and considers applicants without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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