
Executive Customer Service/ Telesales
2 days ago
The ideal candidate will be responsible for delivering exceptional customer service and ensuring customer satisfaction on every call. They will also ensure the timely closure of tickets, maintain productivity metrics, and adhere to organizational norms.
Responsibilities include:
- Providing excellent service and customer satisfaction on every call
- Ensuring 100% adherence to Turnaround Time (TAT)
- Maintaining productivity, quality, and resolution metrics as per organizational norms
Additionally, the representative will handle Telesales & Order Fulfilment tasks such as making outbound calls, following up on leads, scheduling appointments, and coordinating provisioning of Home Gateways.
Requirements:
- Graduate or equivalent qualification
- 1 to 3 years of experience in Customer Service or Telecalling
- Ability to multitask and handle multiple projects simultaneously
This is a great opportunity for individuals who are passionate about delivering exceptional customer service and meeting sales targets. If you have a strong work ethic and excellent communication skills, we encourage you to apply.
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