Executive Customer Service/ Telesales

3 weeks ago

Chennai, Tamil Nadu, India Atria Convergence Technologies Act Full time
Job Description

Key Responsibilities:

Customer Service:

- Provide excellent service and customer satisfaction on every call.
- Ensure closure of tickets within prescribed Turnaround Time (TAT).
- Clarify customer complaints and provide accurate resolutions promptly.
- Maintain productivity, quality, and resolution metrics as per organizational norms.

Telesales & Order Fulfilment:

- Make outbound calls to prospects in the NEW lead category.
- Follow up on leads, schedule appointments, and allocate them to relevant sales executives.
- Handle and reconcile cash/cheque payments received.
- Ensure 100% adherence to KYC (Know Your Customer) guidelines.
- Coordinate provisioning of Home Gateways for new and existing customers as per selected plans.
- Send daily operational and sales reports as per company format.

Key Result Areas:

- Timely resolution of customer issues and complaint tickets.
- Efficient handling of order entries, payments, and documentation.
- Accurate and timely reporting of sales and service operations.
- Effective lead conversion through follow-ups and appointment setting.
- Compliance with documentation and KYC standards.

Education Qualification:

- Graduate or equivalent qualification

Experience Required:

- 1 to 3 years of experience in Customer Service or Telecalling
- Experience in interacting with government authorities or third-party vendors is an added advantage
- Ability to multitask and handle multiple projects simultaneously

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