Senior Customer Care Specialist

2 days ago

Varanasi, Uttar Pradesh, India beBeeCustomerService Full time ₹ 2,00,000 - ₹ 4,00,000

Customer Service Representative Job Description

The Customer Service Representative plays a vital role in delivering exceptional customer experiences, ensuring high levels of customer satisfaction and fostering long-term relationships.

Key Responsibilities:

  • Provide professional and polite service to customers through inbound and outbound calls.
  • Address customer queries, complaints, and requests in a timely manner.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams for order fulfillment and customer support.

Required Skills and Qualifications:

  • Minimum 1 year of experience in customer-facing roles or call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is essential.
  • Excellent communication skills in Hindi and English.
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).

Benefits and Opportunities:

This role offers opportunities for growth and development in customer service, with the chance to work in a dynamic environment and make a positive impact on customer experiences.

Education and Training:

  • Graduate / Diploma in any discipline.
  • Additional training in customer service is highly valued.

We are seeking an individual who:

  • Is passionate about delivering exceptional customer service.
  • Can work effectively in a team environment.
  • Has excellent communication and problem-solving skills.
  • Is adaptable and able to learn quickly.

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