Global Operations Director
9 hours ago
Company Overview:
DPOD Lifestyle Pvt. Ltd. is a dynamic and innovative company dedicated to delivering exceptional results.
Salary: ₹50,000 per month + Incentives
Job Description:
The Global Operations Director - Sindhubhavan will be responsible for overseeing the end-to-end operations of the Sindhubhavan branch, ensuring seamless integration of business functions including sales, design, execution, and client relations.
Key Responsibilities:
- Business Management:
- Drive branch performance by achieving sales and revenue targets.
- Develop strategies to expand business opportunities and market presence.
- Monitor and analyze branch performance metrics to identify areas for improvement.
- Sales & Client Engagement:
- Lead the sales team to secure new clients and maintain strong relationships with existing ones.
- Ensure consistent delivery of excellent customer service.
- Address and resolve client escalations promptly and effectively.
- Design & Execution Oversight:
- Coordinate with design and project execution teams to ensure projects meet quality standards and deadlines.
- Facilitate communication between clients and the design team to align expectations.
- Oversee project timelines, resource allocation, and adherence to budgets.
- Data Management and Reporting:
- Maintain accurate records of sales, projects, and team performance.
- Prepare and analyze detailed reports on branch performance, client feedback, and operational efficiency.
- Use data insights to recommend and implement process improvements.
- Team Leadership:
- Recruit, train, and mentor staff to build a high-performing team.
- Foster a collaborative work environment, ensuring alignment across all departments.
- Conduct regular performance reviews and implement professional development plans.
- Escalation Management:
- Act as the primary point of contact for addressing and resolving internal and external escalations.
- Identify root causes of issues and implement measures to prevent recurrence.
- Compliance & Reporting:
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Prepare and present regular reports on branch performance to senior management.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 7+ years of experience in a leadership role within sales, operations, or project management.
- Proven track record in managing cross-functional teams and delivering successful projects.
- Strong interpersonal, communication, and problem-solving skills.
- Proficiency in project management tools and CRM software.
Benefits:
- Opportunity to work with a dynamic and innovative company.
- Chance to develop leadership skills and contribute to the growth and success of the organization.
- Competitive salary and incentives package.
Others:
This is an exciting opportunity for a seasoned leader to join DPOD Lifestyle Pvt. Ltd. and make a significant impact on our growth and success.
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