
Enterprise Client Relationship Specialist
5 days ago
We are seeking a highly driven and experienced Key Account Manager to manage strategic enterprise accounts.
This individual will be responsible for delivering profitable growth through strong client relationships, proactive account management, and financial ownership.
The ideal candidate will work closely with internal teams to ensure client success while identifying and executing new revenue opportunities within their portfolio.
Key Responsibilities:- Account Ownership: Own and manage key client accounts, serving as the primary point of contact and trusted advisor.
- Relationship Building: Build deep client relationships through consistent communication, onsite visits, and strategic engagement.
- Client Understanding: Understand the client's business goals, organizational structure, and pain points to align services effectively.
- Revenue Growth: Drive revenue growth through strategic account farming—identifying cross-sell and up-sell opportunities.
- Solution Presentation: Present tailored solutions that align with client needs and future growth strategies.
- Financial Management: Manage full P&L responsibility for your accounts, including forecasting, cost control, and margin improvement.
- Collaboration: Collaborate with internal teams (finance, delivery) to resolve billing discrepancies, minimize financial risks, and maintain profitability.
- Regular Reviews: Conduct structured monthly reviews with clients to track KPIs, SLAs, project delivery, and future.
- 5+ years of experience in client relationship management, key account management, or enterprise sales
- Bachelor's or Master's degree in Business, Marketing, or related field (MBA preferred)
- Proven track record in growing enterprise accounts and achieving financial targets
- Strong communication, negotiation, and interpersonal skills
- Experience managing P&L and preparing business performance reports
- Willingness to travel for client meetings and reviews
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