ITCS Systems Enablement Professional

24 hours ago

Dindigul, Tamil Nadu, India beBeeItsm Full time US$ 96,000 - US$ 1,28,000
ITCS Enablement Specialist

We are seeking a proactive and solutions-oriented ITCS Enablement Specialist to join our team. This is a frontline, on-site role responsible for providing exceptional IT support to employees across local, remote, and home office environments.

The ideal candidate will have a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects. You will interact with internal staff via ticketing systems, phone, email, chat, and in-person, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

Responsibilities:
  • Provide end-user support for hardware, software, and peripherals (including laptops/desktops, printers, mobile devices, A/V equipment).
  • Deliver multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow. Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities.
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery and procurement meets quality, time, and cost requirements.
  • Provide informal guidance and mentoring to junior helpdesk or first-touch support personnel.
  • Perform other IT-related duties as assigned.
Requirements:
  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.).
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.
  • Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment.
  • Strong written and verbal communication skills in English.
Benefits:

We offer a variety of professional development opportunities to help you advance your skills and career. Our commitment to giving you opportunities to continue to learn and grow includes heavily invested individual, management, and leadership training and development programs.

About Us:

We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you.

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