
System Infrastructure Professional
1 week ago
About Our Team:
We're a leading web technology company serving nearly 7 million customers globally.
Our mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online.
The team's goal is to deliver exceptional hosting products and services.
Key Responsibilities:
- Monitor the stability of our products using various internal tools.
- L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).
- Handle incident response, troubleshooting and fix for various products/services.
- Communicate clearly on tickets, phone calls made to the team about various issues.
- Exhibit a sense of urgency to resolve issues.
- Build advanced automation workflows for automating repeated issues.
Requirements:
- Graduate degree in Information Technology or Computer Science.
- Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
- Familiarity with Windows, including Windows 2000/2003/2008, NTFS chkdisk/acls etc.
- Basic DNS & Networking knowledge, TCP/UDP, IP Routing, HA & Load Balancing Concepts.
Preferred Qualifications:
- Understanding of Cloud.
- Experience with RAID, LOM/IPMI/IP KVMs, Dell Hardware.
- Familiarity with Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
- Knowledge of Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN.
- Regular expressions, Rescue Kits like TRK, etc.
Why You'll Thrive With Us:
We've evolved; we provide three work environment scenarios. You can feel at home in a work from-home, hybrid, or work-from-the-office environment.
Achieve work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
Celebrate individuality. We're proud of our culture of diversity and inclusion.
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